Privacy

Privacy Policy

Last updated: 03/03/2025

At Nucleo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Software-as-a-Service (SaaS) product. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our service.

Information We Collect

We collect the following types of information from Internet Service Providers (ISPs) and their customers:

• Name
• Address
• Email
• Phone Number
• Support History
• Payment Information
• Network Device Information

How We Use Your Information

We use the collected information for the following purposes:

• To help ISPs manage their business operations
• To provide support to our customers (ISPs)
• To assist ISPs in supporting their customers
• To facilitate payment collection between ISPs and their customers
• To improve and maintain our services
• To communicate important updates and changes

Data Sharing and Third-Party Services

We may share your information with the following third-party service providers:

1. Postmark - For sending emails to customers via SMTP
2. IPPay - For processing credit card payments
3. Preseem - For provisioning Internet services
4. Stripe - For processing credit card payments

These third-party service providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• All data transmission is encrypted using HTTPS & SSL protocols
• All offsite backups are encrypted at rest
• Regular security assessments and updates
• Access controls and authentication measures

Data Breach Notification

In the event of a data breach that affects your personal information, we will:

1. Promptly investigate the incident
2. Take necessary measures to contain and mitigate the breach
3. Notify affected users via email
4. Provide guidance on steps users should take to protect themselves
5. Implement measures to prevent similar incidents in the future

Usage-Based Pricing

Our service operates on a usage-based pricing model, where charges are calculated on a per-customer basis. The information collected for billing purposes is used solely for calculating and processing payments for our services.

Your Rights

You have the right to:

1. Access your personal information
2. Correct inaccurate or incomplete information
3. Request deletion of your information (subject to legal requirements)
4. Object to certain processing of your information
5. Request a copy of your information in a structured, commonly used format

Changes to This Privacy Policy

We reserve the right to update this privacy policy at any time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

Compliance with Laws

This Privacy Policy is designed to comply with applicable data protection laws and regulations. We are committed to protecting your privacy and maintaining the security of your personal information in accordance with these requirements.